May 30, 2023

Man Files Lawsuit Against Southwest For Not Reimbursing Passengers After Cancellation Meltdown

A passenger has filed a lawsuit towards Southwest Airways, alleging that the airline uncared for to reimburse passengers who have been left stranded after the provider canceled greater than 15,000 flights final month.

Eric Capdeville filed a proposed class motion in a New Orleans federal court docket on December 30 after a fierce winter storm disrupted Southwest’s schedule shortly earlier than Christmas.

Regardless of the dedication to cowl bills, Capdeville claimed that Southwest gave him and his daughter credit score after they canceled their flight from New Orleans to Portland, Oregon, on December 27, with no approach to guide an alternate flight.

The criticism asserted that affected passengers “cannot use their airline tickets through no fault of their own, and they are not getting the benefit of their bargain with the defendant.”

In his lawsuit, Capdeville seeks compensation for the Southwest flight passengers whose flights have been canceled since December 24 and who didn’t obtain refunds or reimbursements for bills incurred.

Southwest mentioned in a press release on Tuesday that “several high-priority efforts underway to do right by our customers, including processing refunds from canceled flights and reimbursing customers for expenses incurred as a result of the irregular operations.”

These affected can anticipate reimbursement, however Southwest claims it might take a number of weeks.